This page contains essential information regarding taxes, shipping, returns, and our quality guarantee.

Customs, Duties, and Taxes

We believe in transparent pricing. Your order will either ship domestically from your region, or we will prepay all tariffs, customs, duties, and taxes on international shipments. We ensure that no extra costs are charged to you upon delivery.

Worldwide Delivery

Delivery is £4.99 or free for orders over £70, with all customs and duties pre-paid. Each pair is inspected and shipped in secure, weather-resistant packaging.

• Tracking: A tracking number will be provided as soon as your order leaves our warehouse.

• Speed: We ship Monday through Friday. While we do not deliver on weekends, most orders arrive within 3–12 business days.

• International Shipping: We offer worldwide shipping on all orders, regardless of size.

First Pair Guarantee

We know buying compression socks online can be tricky. That’s why we offer a First Pair Guarantee: If your first pair doesn't fit perfectly, let us know! We will send you a different size to try at no extra cost, and you don't even have to send the old ones back. Note: This applies to one pair of your first order only.

45-Day Free Returns

We want your feet to be happy. If you aren't satisfied with your purchase, we offer free return shipping within 45 days of delivery.

Please Note: All returns are subject to a 10% restocking fee per item, which will be deducted from your total refund.

Return Requirements:

• Socks must be returned in their original packaging with tags attached.

• Items must be unworn and unwashed.

• The buyer is responsible for any loss in value if items are not returned in their original condition.

Damages & Issues

In the rare event that your socks arrive damaged, please contact us within 3 days with photographs of the product and the packaging so we can send a replacement immediately.

Cancellations

We process orders quickly to get them to your door. We offer a one-hour window for cancellations. If you need to cancel, please contact us within 60 minutes of purchase. After this window, the order is sent to our fulfillment center and cannot be stopped.

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Need Support?

We’re here to help your feet find their perfect match!

• Live Chat: Click the help icon in the bottom right corner of your screen.

• Email: Reach us at support@zonzasocks.com.

• Please include your order number for faster service. We typically respond within 24 hours.