How can we help you?
100% Happiness Guarantee: If you don't love your socks, we'll make it right.
Frequently asked questions (View the full FAQ page here)
How do I track my package?
Tracking your new socks is easy! Once your order ships, we’ll send you a shipping confirmation email with a tracking number where you can easily follow your parcel's journey. If you don't see the email, be sure to check your spam folder—sometimes it likes to hide there.
What should I do if my order arrives damaged?
Damaged item? Don't sweat it! Send a photo of the damage and your order number to support@zonzasocks.com within 3 days of arrival. We’ll make it right with a replacement or a full refund—your choice!
What is the mmHg level of these socks?
We offer a variety of compression levels to suit different lifestyles, ranging from everyday support (15-20mmHg) to firm medical-grade (20-30mmHg). Because each style is designed for a specific purpose, please check the individual product page for the exact mmHg rating and benefit details.
How should I wash my compression socks?
To keep the "squeeze" in your socks for as long as possible, we recommend hand washing in cold water with a mild detergent. If you prefer to use a washing machine, please ensure the water temperature is set to the lowest possible setting (Cold/Tap Cold) and use a "Delicate" cycle.
Regardless of how you wash them, please follow these two golden rules to protect the technical fibers:
- Never use fabric softener or bleach: These chemicals break down the elastic fibers and will ruin the compression over time.
- Always air dry: Avoid tumble drying or wringing them out; instead, gently squeeze the excess water out and lay them flat to dry. Never put them in the dryer, as high heat will cause the socks to lose their shape, pressure, and effectiveness.
Can I return or exchange the socks if they don't fit?
We know buying compression socks online can be tricky. That’s why we offer a First Pair Guarantee: If your first pair doesn't fit well, let us know! We will send you a different size to try at no extra cost, and you don't even have to send the old ones back. Note: This applies to the only one pair of your first order only.